Privacy Policy

Privacy Policy

Last updated: February 9, 2026

1. Introduction

KJP Transport & Recovery Services ("we", "us", "our", or "Company") provides vehicle transport, recovery assistance, and trailer hire services. This policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us and information we receive when you use the site.

2.1 Information you provide

• Contact details: Name, phone number, email address.
• Service details: Pickup and drop-off postcodes, vehicle details, preferred date/time, and any notes you submit with a quote request.
• Trailer hire details: Trailer selection and hire duration.
• Trade portal details: Company name, contact details, and account information if you register for trade access.
• Messages: Information you send through contact forms, email, phone, or WhatsApp.

2.2 Information collected automatically

• Usage data: Pages visited, time on site, device and browser information, and diagnostic data.
• Local storage: We may store preferences or session data in your browser (for example, pricing and quote settings in the trade portal).

3. How We Use Your Information

• Provide quotes, bookings, and services you request.
• Respond to enquiries and provide customer support.
• Manage trade portal accounts and communications.
• Improve our website and service experience.
• Comply with legal obligations and protect against fraud or misuse.

4. Legal Basis (UK GDPR)

We process personal data when it is necessary to provide a service, respond to your requests, meet legal obligations, or when you have given consent (for example, marketing messages).

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Third parties who help us deliver services (e.g., payment processors, IT support).
• Legal requirements: When required by law, court order, or to protect our rights and safety.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

We ensure all third parties are bound by appropriate data protection agreements.

6. International Data Transfers

Your data is primarily processed within the UK/EU. If transferred outside these areas, we ensure adequate protection through standard contractual clauses or other safeguards.

7. Cookies and Local Storage

Our site does not use third-party advertising cookies. We may use local storage or essential cookies to support site functionality and your session. You can manage cookies and local storage through your browser settings.

8. Third-Party Services

We may link to or use third-party services such as:

• WhatsApp (for customer messaging)
• Email services (for replies and quotes)
• Phone services (for emergency and booking calls)

These providers process data according to their own privacy policies.

9. Marketing Communications

With your consent, we may send you updates about our services. You can opt out at any time by contacting us or using unsubscribe links in emails.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it immediately.

11. Data Retention

We keep your data only as long as necessary for the purposes described in this policy or to comply with legal requirements. For example:

• Quote requests: 2 years for business purposes
• Account data: As long as your account is active plus 7 years for legal compliance
• Marketing data: Until you unsubscribe or withdraw consent

12. Security

We take reasonable measures to protect your information, including encryption, access controls, and regular security reviews. However, no online system can be guaranteed 100% secure.

13. Your Rights

You may have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to request data portability. You can also withdraw consent where applicable. To exercise these rights, contact us using the details below.

14. Complaints

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concerns first.

15. Data Protection Officer

For data protection matters, contact our Data Protection Officer at contact@kjptransportandrecovery.co.uk.

16. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date. Significant changes will be communicated to you.

17. Contact Us

If you have questions about this policy or your data, contact us:

• By email: contact@kjptransportandrecovery.co.uk
• By phone: +44 7437 526172
• Website: www.kjptransportandrecovery.co.uk